Delivery and Returns

Shipping & Delivery

To ensure you get your purchase as soon as possible we ship out all orders within 3 to 5 days of payment from Monday to Friday.

• Shipping countries: worldwide
• Average delivery time: 5 working days
• Delivery during the weekend is not possible
• If product not in stock it can take up to 6 weeks
• UPS and TNT are our official shippers. For big sizes, we use VSL as carrier.
• You will be sent a tracking number when your order has been shipped, please allow up to 12 hours for tracking information to be updated
• Once you order leaves Louis De Poortere, it is out of our control.For questions and concerns about shipping, please concat UPS or TNT. 
• Shipping fees are non-refundable
• Warning: Following Brexit, customs clearance and import costs as well as local taxes may be claimed by the carrier. The price of delivery does not include additional costs. This also applies to all countries outside the European Union. GOODS SHIPPED FROM BELGIUM

Returns and Replacements

• We will not accept any item that has been washed and/or damaged.
• We do not refund shipping costs
• Returns and exchanges will be accepted within 30 days of delivery.
• You are responsible for the return postage costs. The cost is approximately 15€ for rugs up to 200cm in length, and 30€ for rugs larger than 200cm.
• The cost of the return will be deducted from the amount refunded.
• Your account will be refunded within 30 days of receipt of your item(s).
• To return a product, simply go to your Louis De Poortere Store account and click on ‘Return Items’. Once your return request has been received and approved, you can return the product or we will send a courier to collect your carpet.
• Any request for a return by email or via a ticket will be redirected to the site's returns platform.